FAQs

Delivery & Order

I have not received my order confirmation

If you have not received your order confirmation, it may be because your order hasn’t been processed yet. If you have not received your order confirmation with 24 hours and you have checked your junk mail, please contact us so we can check what might have happened.

How do I track my Order?

When your order is dispatched, you would have received a shipping confirmation that included your tracking Link.

Do I need to pay taxes/VAT for my order?

With International shipments, you may be required to pay for duty which is dependent on the total amount of your order and your country’s limit value.

Return Info

Fill in the returns form and send us the product in their original condition, with the tags attached. Don’t forget to include your order number. Post your item back to the below address:

NA-KAI (Returns)
132-134 Great Ancoats Street
Manchester
M4 6DE

Please not you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to post your returns.