Returns & Refunds

Returns Process

You can return your purchased product within 14 days (7 days for sale item) of receiving your order for as long as they are in their original condition and all tags attached. Please note items bought in sale are only valid for exchange.

To return a product, place the item securely in its original packaging and the return form provided, and post your return to the following address:

NA-KAI (Returns)
132 -134 Great Ancoats Street
M4 6DE

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to post your returns.


After receiving your returns and inspecting the condition of your item, we will process your return. Please allow at least twenty one (21) days from the receipt of your item to process your returns. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.


For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.


If you have any questions concerning our returns policy, please contact us at:

(+44) 0800 038 7125